Upon receipt of your complaint, Lexus Australia will:
Acknowledge your complaint and advise you of an appropriate timeframe in which you can expect a response.
Gather information relevant to your complaint to support our investigation.
Engage relevant departments such as your preferred Lexus Dealer and the Lexus Customer Assistance Centre.
Escalate your complaint to our Case Management Team for complex complaints that require further attention.
Investigate all circumstances of your complaint during the designated period.
If Lexus Australia does not have sufficient information, we may contact you or other relevant parties seeking the required information or material in order to progress.