What do some of our clients say...

Dear Mark,

For some time I have thought I should take the time to write and let you know how John and I have both appreciated the "Lexus experience" over the last 7 years. We currently own our 3rd car bought from your dealership and will soon be looking to buy the 4th - the IS 350 is a front runner!

We have both recommended the Lexus brand and your dealership to many people. We have done so for a number of reasons - because of our first hand experience of the reliability, fuel efficiency and quality of our Lexus cars and the convenient and highly professional service provided by the maintenance team, but above all because we have really appreciated the pleasant, professional and trustworthy approach of your management and sales team.

To be a good sales person you have to genuinely believe in what you sell and the company you represent. I am fortunate to be in that position myself but I have often thought that if I wasn't so committed to property sales what else could I "put my hand on my heart" and sell? And the only other answer I've come up with is Lexus! I believe that it should never be "a sale at any cost" and your team is proof positive of that creed.

Please feel free to use all or part of this letter as a recommendation. Please pass on our appreciation to all your team and I look forward to coming in again in a few months time to buy again.

Kind regards,

Kathy Blahut

Hi Mark

Hope all is well. Just wanting to take a moment of your time to thank you for the service we received from your dealership throughout the purchase of our new car.

Please pass on our deepest appreciation to Mark Bultitude who has been dealing with our inquires for over a year now and has always shown a great deal of patience and professionalism.

It is his honesty and the Lexus service that made us purchase the vehicle in the end. We run our own company so we appreciate first of all a word of appreciation because people these days are quick to criticise but not commend.

And also we hope to always have good staff on our team. Mark is a great salesman.

Thanks for the gifts we also received, an extra bonus as the car in itself is excellent, a great buy and highly recommended.

Many thanks,

Rima Megalli

Thank you to especially Nicole, Mark and everyone else that assisted us with our Lexus RX 350 purchase last week.

I have purchased approx 13 new vehicles in my time, and have never received the friendliness, professionalism and service ever, from any other dealership or manufacturer.

The sale was memorable... (however we will see the bank account too) heheh

So many other husbands of our friends now hate me, as their wives are saying, Why couldn't you get me a Lexus like this for Valentines Day?

I answered by saying, I DIDN'T buy Tracey flowers, however Parra Lexus did!

I shouldn't say this, but I would have thought Audi would have provided a high level of pre-sales experience, I was totally wrong.

Hence why we did not continue looking at this vehicle. (Q7 fully optioned)

Once again thank you for the experience, and I will certainly be back to you for my IS250...

Regards,

Mark Pace

Dear Alan / Mark,

It's some 18 months since we were lucky enough to visit your Parramatta show room and our timing was great as you had taken delivery of the first GS450h Hybrid for display. Selection of this vehicle was easy from my perspective: The technics of the Hybrid Electric Power, Fuel Economy and Exceptional Power was in some ways close to my industry of Power Generation.

My wife was sold on the new Lexus by colour, style & luxury comforts and still keeps telling me so.

Our Lexus travelling time has been a very enjoyable experience with only one exception of a Kangaroo halting our progress rather abruptly. Thanks to Lexus safety, we then continued to drive home safely.

The support of your service department has been exceptional in terms of quality and personal service, giving us even more confidence in Lexus of Parramatta.

You may recall when we purchased our GS450h we named one of our race horses "HIVOLT" in line with the Lexus Hybrid Technology. He took a little more fine tuning than our Lexus but he finally grew up to run a second by 1/2 a head and then a great win by 4 1/2 lengths at the Grafton Cup Carnival in July.

We are all optimistic of a greater performance in the 2007 / 08 racing season.

Kind Regards

Brian & Lyn McGrath

I would just like to comment how wonderful your team is in the service centre at Parramatta.

I had my Lexus RX330 in last week for it's 30,000 service. This is the first service I have had since buying the car from your dealership at Parramatta earlier this year.

It can be hard to provide good customer service these days, sometimes the difficult part is finding out exactly what the customer wants. It is paramount to provide the expectations of what the customer is after, but to provide a service above the customers expectations is where your business will thrive.

You have provided me with a service that I can easily recommend to others, and word of mouth can do wonders for a business.

Thank you

Kind Regards

Kimberley Richens.